Refund policy

Effective Date: 01-01-2024

At EshopX, we value your satisfaction and strive to ensure you enjoy every purchase. Due to the perishable nature of our candy products, we have established the following return and refund policy:

1. Returns Policy

1. Non-Returnable Items:
   All candy and snack items are non-returnable due to food safety regulations and hygiene concerns.

2. Damaged or Defective Products:
   If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number, photos of the item(s), and a description of the issue.

2. Refund Policy

1. Eligibility for Refunds:
   Refunds are issued for damaged, defective, or incorrect items. Claims must be submitted within 7 days of receiving the order.

2. Non-Refundable Items:
   Refunds are not issued for reasons such as a change of mind, dissatisfaction with taste, or improper storage after delivery.

3. Refund Process:
   Approved refunds will be processed within 5-7 business days and issued to the original payment method.

3. Exchanges

We do not offer exchanges. If you receive a defective or incorrect item, we will replace it or issue a refund.